Frequently Asked Questions

1. Does the pillow ship with an insert?

All pillows shipped domestically come with 100% recycled polyfil insert.

2. How do I care for my pillow? Is it washable?

All pillows have a zipper closure for easy removal of the insert for cleaning. Primarily, we recommend spot cleaning. However, for big spills, you can turn the cover inside out and machine wash on cold on the delicates cycle. Line dry. Low heat iron only, and make sure not to use any bleach. Do not dry clean.  All felt by nature is a non-woven material, which means that over time it may pill. You can easily clean up any pilling with a gentle hair cut with a small pair of scissors.

3. This is a gift—do you offer any special wrapping?

Unfortunately, we do not offer any gift-wrapping—we can however, include a card. Just leave us a note detailing what you’d like the card to read.

4. How quickly can I get my pillow?

Please allow one week for us to process your order and prepare it for shipping. We ship via UPS ground, so once it is in transit it will take 1-5 days to get to you, depending on how far away you are from New York.

5. Can I expedite shipping?

If you need your order quickly, please be sure to send us an email at info@alexandraferguson.com. We will get back to you quickly to let you know the fastest that we can ship out.

6. Do you ship internationally?

We love our international customers, and hope to ship all over the world soon. But unfortunately right now shipping is limited to the continental US.

7. Can you make a pillow that says…?

Unfortunately, we are unable to keep up with the demands of custom work and at this time are not accepting any orders for it.

8. Can I get a pillow in a different color?

Yes, custom colorways are always welcome—just select a pillow of your desired style and leave us a little note in the “message to seller” box detailing the base and lettering color. If you are ordering a custom colorway, please allow an additional 2 weeks for us to make your pillow before shipping.

9. I have a blog and would love to feature alexandra ferguson pillows. What is the next step?

There is so much pillow love out there, and we are so grateful to all the writers, editors and bloggers who feature our work everyday. To that end, we want to make sure that we can shout you from the rooftops! If you would like to feature one of our products, please send an email to info@alexandraferguson.com - make sure to tell us which product(s) you want to highlight, where it will be featured and when you want it to go live.

10. I have a store and want to carry alexandra ferguson. How do I set up a wholesale account?

Check our our "to the trade" page. Then send us an email at info@alexandraferguson.com with your store information and we will get you set up with your order.  You can also reach us by phone at (718) 788-7768.